FAQ

Where do you ship to?

We currently ship to 30 countries. A complete list can be found here.

How soon will my order ship?

Orders ship within 2-7 business days, tracking will be provided once made available.

    How long will my order take to arrive?

    Please allow up to 20 business days to receive your order before contacting our support team. Orders will usually arrive in about 14 business days (likely sooner).

    *For certain countries it could take up to an additional 10 days.

    What is your returns policy?

    Please visit our Refund Policy page where this subject is covered in great detail.

    Why have I only received part of my order?

    To avoid any delays we package some products separately depending on fulfillment center availability. This can lead to a product being shipped 1-2 days before the other is available. The rest of your order will arrive shortly.

    Why is the price marked lower on my package?

    We do this to minimize the chance for any customs charges you could incur.

    What about customs?

    We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages shipped to you could incur customs fees upon arrival to your country.

    If you have any other questions we will be happy to assist you !

    support@soddl.com